My name is Hratch Mikaelian - a Lifestyle Manager and CEO in the making.
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I've had 6 years in the concierge industry and take pride in being fluent in 4 languages (English, French, Arabic and Armenian). From handling day to day client requests to securing benefits and amenities to clients, my sole goal is to create the best experiences possible for all my clients.
ENGLISH
100%
FRENCH
95%
ARABIC
95%
ARMENIAN
85%
MICROSOFT WORD
100%
MICROSOFT EXCEL
100%
MICROSOFT POWERPOINT
100%
MICROSOFT ACCESS
100%
QFORCE CRM
100%
JUNE 2012 - AUG. 2015
SEPT. 2015 - SEPT. 2017
Elite & Dedicated Lifestyle Manager
Voted One of Top Three Lifestyle Advisors in the Middle East and North Africa Region by Quintessentially employees worldwide
Promoted to Lifestyle Advisor & International Requests
Promoted to Dedicated & Elite Lifestyle Advisor
Lifestyle Manager
Handling lifestyle needs of clients of the corporate program
Handling of private members requests after hours
Promoted handling corporate members requests of Ferrari & HSBC
MARCH 2012 - JUNE 2012
FEB. 2O1O
Customer Service Advisor
Dealt with daily customers on their technical, payment & pay per view requests
Outbound calls for potential upgrades & clients
NOV. 2010
Responsible for Referees and CAHB Managers
Enhanced managerial skills by having 4 people under my supervision
Obtained crisis management skills
Greater command of spoken French
Usher
Improved ability of one on one communication with customers
Acquired 200 contacts for Orascom Sales Offce in Gouna
NOV. 2010
Usher
Dealt with top class customers (i.e. Ministers, Renowned Businessmen, Celebrities, etc.) & handled their requests at hand
JULY 2009
Sales & Public Relations Intern
Attained skill of dealing with co-workers or fellow employees
Knowledge of office life
Handled daily office & administrative tasks
Created a database of potential clients
2010
Misr International University
2009
Moroccan Delegate for the United Nations Office of Drugs and Crime (UNODC)
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2005 - 2014
Co-captain Basketball Player
